At FlowSafe HomeCare ("we", "us", "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, forms, and communication channels.
What Information We Collect
We collect information in the following ways:
A) Information You Provide Directly
When you fill out our contact or booking form, complete our scorecard, request a quote, book a £49.99 Home Preventative Check, or message us via WhatsApp, text, or email, we may collect:
- Full name
- Email address
- Phone number
- Address or postcode
- Description of your plumbing issue
- Uploaded images (photos of leaks, pipework, etc.)
- Booking details (date, time, service type)
B) Automatic Information (Website Use)
When you visit our website, we may automatically collect:
- IP address
- Device and browser type
- Pages visited
- Time spent on the site
- Cookies (see section below)
C) Payment Information
If you purchase a service (e.g., Home Preventative Check), payments are processed securely through Stripe or GoCardless.
We do not store or access your full card details.
How We Use Your Information
We use your information to:
- Provide plumbing services
- Respond to your enquiries
- Schedule bookings and reminders
- Send scorecard results and photo reports
- Process payments
- Improve our services and website
- Send appointment confirmations, updates, and reminders
- Communicate through WhatsApp, SMS, or email
We never sell your information.
Legal Basis for Processing (UK GDPR)
We may process your information under the following legal bases:
- Contract — To provide the service you booked or requested
- Consent — When you submit a form or opt into communication
- Legitimate Interest — To improve services or respond to enquiries
- Legal Obligation — For tax, accounting, or legal requirements
How We Store & Protect Your Information
Your data may be securely stored in:
- GoHighLevel (CRM)
- Stripe / GoCardless (payments)
- Google Workspace (email + reports)
- Secure booking systems (calendar & forms)
We use industry-standard security measures to prevent unauthorised access, data loss, data misuse, and cyber threats.
Sharing Your Information
We only share your data with trusted third-party providers necessary to deliver our services:
- Stripe / GoCardless (payments)
- GoHighLevel (CRM, emails, booking)
- Google (email, reports, file storage)
- WhatsApp (supported messaging)
We do not share your information with marketers, advertisers, or unrelated third parties.
Cookies & Tracking
Our website may use cookies to improve performance, analyse traffic, remember user preferences, and provide a smoother browsing experience. You can disable cookies in your browser settings.
Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request corrections
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Request data portability
- Withdraw consent (for marketing or emails)
To exercise any of these rights, contact us at:
Data Retention
We retain personal data only for as long as necessary:
- Customer enquiries: up to 12 months
- Job records & reports: up to 6 years (legal/accounting requirement)
- Marketing consent: until you opt out
External Links
Our website may contain links to booking pages, WhatsApp chat, social media, and external resources. We are not responsible for the privacy practices of third-party websites.
Children's Privacy
We do not knowingly collect data from individuals under 16.
Contact Information
If you have questions about this Privacy Policy, please get in touch:
